# ResQ vs. ServiceChannel: Why Brands Choose ResQ Ditch rigid contracts and hidden fees. Experience the modern platform that saves you money, onboards in weeks not months, and treats your trades like partners, not profit centers. Join many brands who have switched from ServiceChannel 👌 tl:dr Here’s why ResQ wins **Transparent, flexible pricing** - Quarterly or annual options without long-term contracts or surprise increases **Modern, responsive platform** - Intuitive interface with minimal lag for a seamless experience **Trade-friendly approach** - ResQ has no fees for inherited relationships and optional add on fees for value added benefits vs. ServiceChannel's 1.5%+ invoice charges **Real insights** - Centralized invoicing enables you to get reliable data on spend and asset history **Rapid implementation** - Operational in 2-3 weeks with streamlined QR tagging and personalized onboarding **Expert hospitality support** - 24/7 assistance from dedicated in-house industry specialists ## 🥊 Feature-for-Feature: ResQ vs. ServiceChannel | Feature | ServiceChannel | |---------------------|----------------------------------------------------------| | Pricing | Flexible pricing options, quarterly terms available | | | Long term contracts, fees increase yearly - as much as 12x | | Onboarding | Live in 2-4 weeks with QR code asset tags | | | 3-6 month manual process | | Trade Providers | Directly connects facilities with a network of trusted trades businesses | | | 50,000 trades from all industries, anyone can join the directory - limited vetting | | Trade Fees | No fees for inherited trade relationships. Value added services (e.g. getting paid faster) available to trades at a small fee, but are entirely optional | | | Trades are charged 1.5% (and up to 25% in ServiceChannel Scout, Search, or Managed programs) | | Invoicing | Consolidated invoicing with AI-powered invoice flagging, saving your finance team time, and providing insights into your asset spend history | | | Trades don’t always invoice through the system, leaving you with unreliable data around spend and asset history | | Asset Management | QR tagging, repair history at your fingertips | | | Barcoded equipment, but less user-friendly | | User Experience | User-friendly app for easy repair requests, tracking, and payments | | | Software requires extensive training, often multiple sessions| | Support | 24/7 with dedicated hospitality industry experts available during business hours | | | 24/7 call center, but outsourced with frequently reported communication challenges | | Additional Services | All features are included in standard pricing, with no hidden fees | | | Managed services costs additional on top of base subscription | ### Support that’s actually helpful, whenever you need something Your emergency is our emergency. **Because we're not just building great products – we're building lifetime relationships.** ResQ prides itself by displaying our number right on our website. Call us and you’ll get ahold of us in under 30 seconds. 🕝 Round-the-clock support with **24/7 coverage** ready to help 🧑‍💼 Your personal **customer success manager** who knows your business ☎️ Quick-response teams available by **phone and email** whenever you need them ✅ **Above-and-beyond assistance** whatever your problem (even where to find the best pizza in town) ## 😎 Switching to ResQ is as Easy as 1, 2, 3 We make it simple and support you every step of the way. 1. ### Book a demo Meet with our team so we can learn about your business and see how we can help. 2. ### Sign a contract Let’s agree on the terms and get something in writing! 3. ### Get onboarded We come out on site and asset tag your facilities in as fast as 2 weeks. You’ll start crushing repairs & maintenance in 2-4 weeks! ## Hear from customers who switched "Our ResQ customer rep would conduct a quarterly business review with us. That was something that was not done by our previous provider... by looking at what everyone is paying versus us it gives us some clarity in terms of what we can do to start looking to improve. That transparency, that visibility, was something much needed." Lloyd Kim Director of Facilities ## 🙋Things You Were Afraid to Ask (But Shouldn't Be) ### **Why doesn't ResQ offer Managed Services like ServiceChannel?** We don’t believe in getting in between you and your trades. ResQ’s platform is designed to be intuitive and user-friendly, eliminating the need for expensive managed services that ServiceChannel charges for. Our software works right out of the box with minimal training required, and you’ll have a dedicated Customer Success Manager with 24/7 support in case you run into any issues. ### **How do ResQ's trade fees compare to ServiceChannel?** ServiceChannel charges trades 1.5% on invoices (up to 25% in some programs), which often get passed onto the customer. ResQ doesn't charge any fees for preferred relationships you bring onto the platform. Trades can opt-in to value added services like getting paid faster, which we charge a nominal fee for. ### **How does ResQ's pricing model differ from ServiceChannel?** ResQ offers flexible pricing options with quarterly or annual terms. At the same time, ServiceChannel typically requires long-term contracts with fees that increase yearly—sometimes as much as 12x, based on customer testimonials. Our pricing is transparent, with no hidden costs. This can result in significant savings, especially for growing brands. ### **What makes ResQ's user experience better than ServiceChannel?** ServiceChannel's app frequently has issues, with many complaints about lag and bugs. It's not user-friendly and requires extensive training. ResQ's software just works - it's intuitive, loved by users, and requires minimal training. ### **How does ResQ's customer support compare to ServiceChannel?** ServiceChannel's support is outsourced and can be difficult to understand. With ResQ, you'll have a dedicated Customer Success Manager who come from the hospitality industry. In addition, you'll have 24/7 support for any other issues that comes up. ### **What if our needs change during our contract period?** Unlike ServiceChannel's rigid long-term contracts, ResQ provides flexible terms that adapt as your business evolves. Whether you're adding locations, changing your service needs, or adjusting your budget, we collaborate with you to ensure your facilities management solution scales appropriately without unexpected cost increases. ## Never lose another dollar to inefficient R&M operations Get started for free to experience how ResQ's platform can help you.