# Strengthen and streamline your vendor relationships Vendor Management - ResQ ## Benefits of our R&M platform for vendors & vendor management ResQ helps you improve your vendor management and selection process, by reducing return visits, improving accountability, and surfacing insights that help you choose who to work with. #### Better Repair Quality Minimize return visits and shoddy repairs with on-site sign-offs, visual documentation, and full conversation history, ensuring repairs are completed to your satisfaction the first time. #### Happy Vendors Vendors love ResQ, with a 4X approval rating compared to other platforms, due to the transparency and trust we help them build with their restaurant customers #### Improved Accountability Gain insight into crucial metrics about your vendors, such as arrival time, previous visit reviews, and vendor scores, enabling better vendor selection and management ## FAQ ### How does vendor management software improve repair quality? Vendor management software improves repair quality by creating accountability through documentation. Vendors upload photos of completed work, get customer sign-offs on-site, and the full conversation history stays attached to the work order. If a repair fails two weeks later, you have a record of exactly what was done and can hold the vendor responsible for fixing it right. ### Why do vendors prefer working through ResQ? Vendors prefer working through ResQ because it doesn't make their job harder. Clear work orders with photos and equipment details, direct messaging instead of phone tag, faster payment processing, and simple mobile apps mean they spend less time on admin and more time fixing things. Happy vendors give your locations priority when you actually need them. ### What vendor metrics should I track? You should track arrival time versus scheduled time, completion rate on first visit, average cost compared to quotes, and customer ratings from your locations. If a vendor is always late, consistently needs return visits, or gets low ratings, the data tells you to find someone better. For good vendors, this same data proves they deserve more of your business. ### How do I handle vendor performance issues? You handle vendor performance issues by showing vendors specific examples rather than vague complaints. Pull up their last 10 work orders and show them they've been late 7 times, or needed callbacks on 40% of jobs. This makes performance conversations fact-based and gives them clear targets to improve, or justifies switching vendors if they don't. ### Can I enforce preferred vendor lists? Yes, you can set rules so certain work orders automatically go to your preferred vendors first. All HVAC work routes to your regular HVAC company, plumbing goes to your trusted plumber. This builds relationships with good vendors and prevents locations from randomly picking whoever's cheapest without considering quality or reliability. ### How does ResQ reduce vendor return visits? ResQ reduces vendor return visits by providing better upfront information so vendors show up prepared. They see equipment photos, model numbers, and specific symptoms before they leave their shop, so they bring the right parts and tools. On-site sign-offs and photo documentation make sure work meets standards before the vendor leaves, not after you discover it's still broken. ## See what vendors have to say about ResQ Happy vendors mean priority attention and better service for you. ### Testimonials - **Barbara Davis**, Dispatch / Labor Coordinator "I have found it extremely easy to use this system. Most third-party software can be difficult to use and maneuver through the process of a work order. I found it surprising the reach out and check up on the status of a workorder as well. Seems ResQ stays on top of clients work submissions which is very good." - **Rafael J Cdrno**, General Manager, New Blue Bridge "This team of people are the best to work with always willing to help on any situation. Simply the best." - **Kelsi Warner**, Dispatcher, Biotech Solutions "ResQ has always been quick with support requests when we are having work order issues. It is also very easy to use which helps to streamline business operations." - **Dustin Johner**, Vice President, Clean Ice Canada "I am the Vice President at Clean Ice Canada. ResQ has helped us be able to work with current clients, arrange service calls, and communicate with ease. The best thing about ResQ is the ease of use. Allowing our team to provide the best service can to our customers." - **Suzanne Keel**, Director of Client Relations, Mico Cooling "We have done more than a million dollars in business with ResQ. It's been an amazing partnership." - **Daniel Fowley**, General Manager, Kitchen Works "It always blows my mind being in this industry for 40 years in this city. You feel like you know every restaurant out there. And when we started using ResQ, we'd see these customers come through and I'm like, Oh, I've never heard of that place. And then I google them and they have 15 locations in Manhattan." - **Dan Melville**, Founder, Brooklyn Avenue Plumbing "I recommend ResQ to clients, and I don’t recommend other vendors to clients." - **David Osborne**, Lead Technician, Ghost Repairs "ResQ has simplified the process of running service calls and taking care of customers properly. They are always very helpful and keep in constant contact. Very well put together and great communication." - **Rob Van Gorder**, Project Mgr, Lightning Mobile Electric "It's very intuitive and easy to use. The format is simple to grasp. Our company uses other 3rd party portals, and for me, this is by far the best." - **Brett Hull**, Coordinator, Universal Plumbing "I manage a plumbing company. ResQ has received raving reviews from my guys in the field. Keep up the great work!" ### Ready to work more efficiently with your vendors?